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Multifactor Authentication

MULTI-FACTOR AUTHENTICATION (MFA)

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In the past, electronic devices only relied on one of three methods to verify identity: knowledge-based factors (such as usernames, passwords, and PIN codes), possession-based factors (like security keys, tokens, or bank cards), and inherence-based factors (such as voice, fingerprints, and facial recognition).
 
You may be familiar with the concept if you've used Two-factor Authentication (2FA) for your bank account. 2FA requires two different factors to confirm identity.
 
Multi-factor Authentication (MFA) is a more comprehensive term that uses multiple factors to verify identity.
 
Palmdale School District implemented the industry-leading MFA application, DUO, to enhance cybersecurity and reduce hacking risks for all staff and management. By expanding MFA use, we aim to increase the security of our computer systems and protect user information from ransomware attacks.
 
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Setup or Manage your DUO Setup MFA in Google Request a Yubikey
 

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HOW TO GUIDES

FREQUENTLY ASKED AND TROUBLESHOOTING QUESTIONS

You will have to re activate your new phone, Please reach out to a member of the Technology Services team for assistance.
Or, If you have a secondary factor, you could add your phone at https://psd.login.duosecurity.com
Enter a ticket in our Help Desk system : https://palmdalesd.incidentiq.com/
I fyoau re at a school site, you could contact your on site Technology Support Liaison.
If you dont have a Technology Support Liason or you work at the District Office, You can contact the help desk at 661-789-6549
The application could be downloaded from the Google Play Store for Android devices, or the Apple Store for iOS devices.
 
No, the DUO Mobile application cannot access things like your contacts, photos, text messages or email.
The only permissions the application has are:
Send Push Notifications: Sends login request to approve or deny access
Camera Access: Only used to scan a QR code.
-Android users only- Google Drive Access: Facilitates backup of the DUO Mobile application to your Google drive accounts
iPhone, iPAD: iOS 14.00 and greater.
Android Phones and Tablets : Android 10 and greater.
Please verify your device is connected to the internet. Your device must be connected to a WIFI or cellular network to receive push notifications.
 
If is a new device with the same number, you will need to reactivate your device.  
 
If you still are not receiving DUO Pushes, please contact the Help Desk or your Site Technology Support Liaison.
If you have access to a secondary enrolled device, you could access DUO Device Manager and delete the lost/stolen device and add a new one as needed. if not, you can contact the Help Desk at 661-789-6549 or contact your on-site Technology Support Liaison.